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Process improvement : enhancing your organization's effectiveness

By:

Flanigan, Eileen

Material type: Text

TextPublication details: Crisp Pub. Menlo ParkUS 1995Description: vii, 106 pAction note:

3/7/00 M2LMGR

Summary: Explains the concept of process improvement and the importance of the customer. Shows how to evaluate current organizational processes. Suggests strategies for identifying problem areas; planning and implementing of changes; and making the changes permanent.

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Explains the concept of process improvement and the importance of the customer. Shows how to evaluate current organizational processes. Suggests strategies for identifying problem areas; planning and implementing of changes; and making the changes permanent.

3/7/00 M2LMGR

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