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Quality at work : a personal guide to professional standards

By:

Bone, Diane

Material type: Text

TextPublication details: Crisp Pub. Menlo ParkUS 1989Description: [2], v, 88 pAction note:

3/7/00 M2LMGR

Summary: Defines quality and discusses the intangables of quality, viz. commitment, competence and communication. Examines personal quality standards, and discusses their relation to the work situation. Gives guidelines for setting quality goals based on the organization's work purpose. Provides a seven-step plan for establishing perfection standards.

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Defines quality and discusses the intangables of quality, viz. commitment, competence and communication. Examines personal quality standards, and discusses their relation to the work situation. Gives guidelines for setting quality goals based on the organization's work purpose. Provides a seven-step plan for establishing perfection standards.

3/7/00 M2LMGR

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