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Benchmarking basics : looking for a better way

Patterson, James G.

Benchmarking basics : looking for a better way - Menlo ParkUS Crisp Pub. 1996 - ix, 79 p.

Defines the benchmarking process. Explains the benefits of benchmarking; the requirements for benchmarking; the kinds of benchmarking available; and how to formulate a successful benchmarking action plan that best suits individual needs.

Universal Decimal Class. No.: LRC 12.04.01 P317

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