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Building a total quality culture

Batten, Joe

Building a total quality culture - Menlo ParkUS Crisp Pub. 1992 - vii, [1], 88, [3] p.

Lists 10 basic principles for building a total quality culture. Provides the insights and tools necessary for realizing tough-minded leadership, the qualities, and the performance that characterize a total quality culture.

Universal Decimal Class. No.: LRC 12.04.01 B335

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