Managing quality customer service
Martin, William B.
Managing quality customer service - Menlo ParkUS Crisp Pub. 1989 - [2], vii, 94 p.
Leads the reader systematically through 5 stages of the customer-service management cycle. Aims to help improve customer-service delivery systems within an organization by providing not only understanding of each stage, but also guidance re facilitating the implementation of the principles and concepts discussed.
LRC 12.04.01 M379
Managing quality customer service - Menlo ParkUS Crisp Pub. 1989 - [2], vii, 94 p.
Leads the reader systematically through 5 stages of the customer-service management cycle. Aims to help improve customer-service delivery systems within an organization by providing not only understanding of each stage, but also guidance re facilitating the implementation of the principles and concepts discussed.
LRC 12.04.01 M379