Benchmarking : focus on world-class practices
Serritella, Sue
Benchmarking : focus on world-class practices - [S.l.]US AT&T Quality Steering Committee 1992 - xiv, 126 p.
Defines benchmarking and describes its role in the context of process management. Presents a nine-step benchmarking process and provides a process summary chart showing the inputs, outputs, and check point activities required for each step in the process. Includes ethical and competitive guidelines; sample letters; and benchmarking case studies in the appendix.
LRC 12.04.01 B457
Benchmarking : focus on world-class practices - [S.l.]US AT&T Quality Steering Committee 1992 - xiv, 126 p.
Defines benchmarking and describes its role in the context of process management. Presents a nine-step benchmarking process and provides a process summary chart showing the inputs, outputs, and check point activities required for each step in the process. Includes ethical and competitive guidelines; sample letters; and benchmarking case studies in the appendix.
LRC 12.04.01 B457