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Cyber rules : strategies for excelling at e-business

Seibel, Thomas M.

Cyber rules : strategies for excelling at e-business - New YorkUS Doubleday 1999 - ix, [1], 291 p.

Explains 6 critical rules now governing electronic commerce and advises on implementing a digital strategy. Addresses key risks and opportunities; the shift to global enterprise capabilities; and, the complementarity of traditional and online channels. Shows how the internet has empowered customers and contributes to customer satisfaction.

LRC 12.04.01 S457










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