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Working knowledge : how organizations manage what they know

Davenport, Thomas H.

Working knowledge : how organizations manage what they know - BostonUS Harvard Business School P. 1998 - xv, 197 p.

Defines knowledge and discusses the principles and benefits of knowledge management. Looks at the process of knowledge management using the themes: generation, codification, and transfer. Explores four levels of knowledge management, and examines the advantages and limitations of technology in knowledge management.

Universal Decimal Class. No.: LRC 18.01.01 D247

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