'Experience rules' : a scenario for the hospitality and leisure industry circa 2010 envisions transformation
Erdly, Marvin
'Experience rules' : a scenario for the hospitality and leisure industry circa 2010 envisions transformation - 2003
Notes that 'experience rules' anticipates a fundamental shift in how hospitality and leisure businesses will compete to provide customer satisfaction. Opines that the industry will focus on providing individually customized travel experiences.
'Experience rules' : a scenario for the hospitality and leisure industry circa 2010 envisions transformation - 2003
Notes that 'experience rules' anticipates a fundamental shift in how hospitality and leisure businesses will compete to provide customer satisfaction. Opines that the industry will focus on providing individually customized travel experiences.