Developing knowledge-based client relationships : the future of professional services (Record no. 47082)
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| 000 -LEADER | |
|---|---|
| fixed length control field | 00866nam a2200145Ia 4500 |
| 005 - DATE AND TIME OF LATEST TRANSACTION | |
| control field | 20260716043428.0 |
| 080 ## - UNIVERSAL DECIMAL CLASSIFICATION NUMBER | |
| Universal Decimal Classification number | LRC 18.01.01 D272 |
| 100 ## - MAIN ENTRY--PERSONAL NAME | |
| Personal name | Dawson, Ross |
| 245 ## - TITLE STATEMENT | |
| Title | Developing knowledge-based client relationships : the future of professional services |
| 260 ## - PUBLICATION, DISTRIBUTION, ETC. | |
| Name of publisher, distributor, etc. | Butterworth-Heinemann |
| Place of publication, distribution, etc. | BostonUS |
| Date of publication, distribution, etc. | 1999 |
| 300 ## - PHYSICAL DESCRIPTION | |
| Extent | xix, [1], 275 p. |
| 520 ## - SUMMARY, ETC. | |
| Summary, etc. | Examines the foundations of developing knowledge-based client relationships. Distinguishes between information and knowledge, and examines the process of adding value to information for clients' benefit. Looks at adding value to: information to be used by clients, client decision making, and client capabilities; and provides methodologies for implementing various approaches. Examines the nature of mental models, and how people acquire knowledge. |
| 583 ## - ACTION NOTE | |
| Time/date of action | 9/14/01 |
| Action agent | TESSA_H |
| 942 ## - ADDED ENTRY ELEMENTS (KOHA) | |
| Koha item type | Monograph |
| Call number suffix | D272 |
| Call number prefix | LRC |
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