'Experience rules' : a scenario for the hospitality and leisure industry circa 2010 envisions transformation (Record no. 48587)
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| 000 -LEADER | |
|---|---|
| fixed length control field | 00569nam a2200121Ia 4500 |
| 005 - DATE AND TIME OF LATEST TRANSACTION | |
| control field | 20260716043512.0 |
| 100 ## - MAIN ENTRY--PERSONAL NAME | |
| Personal name | Erdly, Marvin |
| 245 ## - TITLE STATEMENT | |
| Title | 'Experience rules' : a scenario for the hospitality and leisure industry circa 2010 envisions transformation |
| 260 ## - PUBLICATION, DISTRIBUTION, ETC. | |
| Date of publication, distribution, etc. | 2003 |
| 520 ## - SUMMARY, ETC. | |
| Summary, etc. | Notes that 'experience rules' anticipates a fundamental shift in how hospitality and leisure businesses will compete to provide customer satisfaction. Opines that the industry will focus on providing individually customized travel experiences. |
| 583 ## - ACTION NOTE | |
| Time/date of action | 11/4/03 |
| Action agent | JOYD |
| 942 ## - ADDED ENTRY ELEMENTS (KOHA) | |
| Koha item type | Analytic |
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