ITIL Continual service improvement (Record no. 60036)
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| 000 -LEADER | |
|---|---|
| fixed length control field | 00812nam a2200157Ia 4500 |
| 005 - DATE AND TIME OF LATEST TRANSACTION | |
| control field | 20260716044058.0 |
| 080 ## - UNIVERSAL DECIMAL CLASSIFICATION NUMBER | |
| Universal Decimal Classification number | 19.01.02 L793 |
| 100 ## - MAIN ENTRY--PERSONAL NAME | |
| Personal name | Lloyd, Vernon |
| 245 ## - TITLE STATEMENT | |
| Title | ITIL Continual service improvement |
| 250 ## - EDITION STATEMENT | |
| Edition statement | 2nd ed. |
| 260 ## - PUBLICATION, DISTRIBUTION, ETC. | |
| Name of publisher, distributor, etc. | TSO (The Stationery Office) |
| Place of publication, distribution, etc. | NorwichGB |
| Date of publication, distribution, etc. | 2011 |
| 300 ## - PHYSICAL DESCRIPTION | |
| Extent | xi, 246 p. |
| 520 ## - SUMMARY, ETC. | |
| Summary, etc. | Provides best practice guidance for the continual service improvement (CSI) stage of the ITIL (IT Infrastructure Library) service cycle. Includes key principles, required processes and activities, organisation and roles, technology, associated challenges, cirtical success factors and risks. Aligns IT services with changing business needs by identifying and implementing improvements to IT service that support business processes. |
| 583 ## - ACTION NOTE | |
| Time/date of action | 2/6/14 |
| Action agent | EVELYND |
| 942 ## - ADDED ENTRY ELEMENTS (KOHA) | |
| Koha item type | Monograph |
| Call number suffix | L793 |
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