Why upselling and cross selling are key to customer satisfaction (Record no. 61190)
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| 000 -LEADER | |
|---|---|
| fixed length control field | 00453nam a2200133Ia 4500 |
| 005 - DATE AND TIME OF LATEST TRANSACTION | |
| control field | 20260716044132.0 |
| 080 ## - UNIVERSAL DECIMAL CLASSIFICATION NUMBER | |
| Universal Decimal Classification number | Serial |
| 100 ## - MAIN ENTRY--PERSONAL NAME | |
| Personal name | Hawthorne, John |
| 245 ## - TITLE STATEMENT | |
| Title | Why upselling and cross selling are key to customer satisfaction |
| 260 ## - PUBLICATION, DISTRIBUTION, ETC. | |
| Date of publication, distribution, etc. | 2018 |
| 520 ## - SUMMARY, ETC. | |
| Summary, etc. | Argues that using upselling and cross-selling to give customers truly useful upgrades and additional items are the key to customer satisfaction. |
| 583 ## - ACTION NOTE | |
| Time/date of action | 6/21/18 |
| Action agent | SANDRAW |
| 942 ## - ADDED ENTRY ELEMENTS (KOHA) | |
| Koha item type | Analytic |
No items available.