Normal view MARC view ISBD view

Quality customer service

By:

Martin, William B

Material type: Text

TextPublication details: Crisp Pub. Menlo ParkUS 1993Edition: 3rd edDescription: vi, 89 pAction note:

3/7/00 M2LMGR

Summary: Presents four steps to quality customer service and four reasons for its importance. Explains how to identify and provide for customers' needs; how to handle complaints and difficult customers; and how to ensure that customers return.

Tags from this library: No tags from this library for this title. Log in to add tags.

Average rating: 0.0 (0 votes)

Holdings
Item type	Current library	Call number	Status	Barcode
Monograph	CARICOM Documentation Centre	LRC 12.04.01 M3835 (Browse shelf(Opens below))	Available	0000000013854

Presents four steps to quality customer service and four reasons for its importance. Explains how to identify and provide for customers' needs; how to handle complaints and difficult customers; and how to ensure that customers return.

3/7/00 M2LMGR

There are no comments on this title.

to post a comment.

Back to results