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Telephone courtesy & customer service

By:

Finch, Lloyd C

Material type: Text

TextPublication details: Crisp Pub. Menlo ParkUS 1990Edition: Rev. edDescription: [2], ii, 68 pAction note:

3/7/00 M2LMGR

Summary: Reviews the basics for providing quality customer service. Examines 18 telephone techniques including: addressing the caller; answering the telephone; managing different caller behaviours e.g. talkativeness, and anger. Explains customer wants and needs, and emphasizes the importance of positive attitude. Provides guidelines for managing customer perceptions.

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Holdings
Item type	Current library	Call number	Status	Barcode
Monograph	CARICOM Documentation Centre	LRC 08.16.03 F492 (Browse shelf(Opens below))	Available	0000000013940

Reviews the basics for providing quality customer service. Examines 18 telephone techniques including: addressing the caller; answering the telephone; managing different caller behaviours e.g. talkativeness, and anger. Explains customer wants and needs, and emphasizes the importance of positive attitude. Provides guidelines for managing customer perceptions.

3/7/00 M2LMGR

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