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Telephone skills from A to Z

By:

Friedman, Nancy J

Material type: Text

TextPublication details: Crisp Pub. Menlo ParkUS 1995Description: x, 106 pAction note:

3/7/00 M2LMGR

Summary: Presents basic telephone courtesies, for example, being friendly before you know who it is; saying: please..., thank you..., you're welcome. Shows how to handle telephone conversation problems e.g. the slow/fast speaker, irate callers, foreign accents. Identifies behaviours to avoid in telephoning e.g. chewing gum, rushing callers. Lists 5 forbidden expressions - I don't know; just a second; no (at the beginning of a sentence); we can't do that; and, you'll have to...

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Holdings
Item type	Current library	Call number	Status	Barcode
Monograph	CARICOM Documentation Centre	LRC 08.16.03 F9115 (Browse shelf(Opens below))	Available	0000000013941

Presents basic telephone courtesies, for example, being friendly before you know who it is; saying: please..., thank you..., you're welcome. Shows how to handle telephone conversation problems e.g. the slow/fast speaker, irate callers, foreign accents. Identifies behaviours to avoid in telephoning e.g. chewing gum, rushing callers. Lists 5 forbidden expressions - I don't know; just a second; no (at the beginning of a sentence); we can't do that; and, you'll have to...

3/7/00 M2LMGR

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