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Beyond customer service

By:

Gerson, Richard F

Material type: Text

TextPublication details: Crisp Pub. Menlo ParkUS 1998Edition: Rev. edDescription: vi, 108 pAction note:

3/7/00 M2LMGR

Summary: Explains how to retain customers through employee training, good customer service, and effective communication. Provides insights into the needs and expectations of customers. Lists 25 successful customer retention programmes.

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Holdings
Item type	Current library	Call number	Status	Barcode
Monograph	CARICOM Documentation Centre	LRC 12.04.01 G3822 (Browse shelf(Opens below))	Available	0000000014003

Explains how to retain customers through employee training, good customer service, and effective communication. Provides insights into the needs and expectations of customers. Lists 25 successful customer retention programmes.

3/7/00 M2LMGR

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