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Analyzing business process data : the looking glass

By:

Donnell, Augustus

Material type: Text

TextPublication details: AT&T Quality Steering Committee [S.l.]US 1990Description: xiv, 173 pAction note:

2/1/01 TESSA_H

Summary: Answers basic questions about data analysis. Presents strategy for selecting measures that will help in understanding, managing and improving the business process. Teaches concepts of process capability, process control and, process improvement. Introduces the control chart; and explains how to diagnose the sources of significant changes in the business process. Describes data analysis tools including histograms, Pareto diagrams, and boxplots.

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Holdings
Item type	Current library	Call number	Status	Barcode
Monograph	CARICOM Documentation Centre	LRC 12.04.01 D685 (Browse shelf(Opens below))	Available	0000000017240

Answers basic questions about data analysis. Presents strategy for selecting measures that will help in understanding, managing and improving the business process. Teaches concepts of process capability, process control and, process improvement. Introduces the control chart; and explains how to diagnose the sources of significant changes in the business process. Describes data analysis tools including histograms, Pareto diagrams, and boxplots.