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ITIL Continual service improvement

By:

Lloyd, Vernon

Material type: Text

TextPublication details: TSO (The Stationery Office) NorwichGB 2011Edition: 2nd edDescription: xi, 246 pAction note:

2/6/14 EVELYND

Summary: Provides best practice guidance for the continual service improvement (CSI) stage of the ITIL (IT Infrastructure Library) service cycle. Includes key principles, required processes and activities, organisation and roles, technology, associated challenges, cirtical success factors and risks. Aligns IT services with changing business needs by identifying and implementing improvements to IT service that support business processes.

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Holdings
Item type	Current library	Call number	Status	Barcode
Monograph	CARICOM Documentation Centre	19.01.02 L793 (Browse shelf(Opens below))	Available	0000000030733

Provides best practice guidance for the continual service improvement (CSI) stage of the ITIL (IT Infrastructure Library) service cycle. Includes key principles, required processes and activities, organisation and roles, technology, associated challenges, cirtical success factors and risks. Aligns IT services with changing business needs by identifying and implementing improvements to IT service that support business processes.

2/6/14 EVELYND

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