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ITIL Service design

By:

Hunnebeck, Lou

Material type: Text

TextPublication details: TSO (The Stationery Office) NorwichGB 2011Edition: 2nd edDescription: xi, 246 pAction note:

2/6/14 EVELYND

Summary: Provides guidance on how to view service managment not only as an organisational capability but as a strategic asset. Describes the principles underpinning the practice of service management which are useful for developing service management policies, guidelines and processes across the ITIL service lifecycle.

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Holdings
Item type	Current library	Call number	Status	Barcode
Monograph	CARICOM Documentation Centre	19.01.02 H938 (Browse shelf(Opens below))	Available	0000000030734

Provides guidance on how to view service managment not only as an organisational capability but as a strategic asset. Describes the principles underpinning the practice of service management which are useful for developing service management policies, guidelines and processes across the ITIL service lifecycle.

2/6/14 EVELYND

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