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Dealing with difficult people

Material type: Text

TextPublication details: Harvard Business School P. BostonUSDescription: ix, 140 pSubject(s):

PERSONNEL MANAGEMENT

Action note:

5/16/07 JOYD

Summary: Examines major themes that will help in dealing with difficult people viz. adapting one's response to specific types of problematic behaviour; exploring the impact of one's own behaviours and attitudes on others; and, communicating effectively about difficult behaviour.

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Examines major themes that will help in dealing with difficult people viz. adapting one's response to specific types of problematic behaviour; exploring the impact of one's own behaviours and attitudes on others; and, communicating effectively about difficult behaviour.

5/16/07 JOYD

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