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Stengthening developing countries in the WTO

By:

Lal Das, Bhagirath

Material type: Text

Text

TextPublication details: Third World Network PenangMY 1999Description: [3], 41 pAction note:

7/15/08 JOYD

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1 Benchmarking : focus on world-class practices
by Serritella, Sue
2 Analyzing business process data : the looking glass
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3 Leading the quality initiative : implementing a business quality system
4 Achieving customer satisfaction : service quality from the customer perspective
5 Great performances : the best in customer satisfaction and customer service
by Lee, Janet
6 Benchmarking : focus on world-class practices
by Serritella, Sue
7 Analyzing business process data : the looking glass
by Donnell, Augustus
8 Leading the quality initiative : implementing a business quality system
9 Achieving customer satisfaction : service quality from the customer perspective
10 Great performances : the best in customer satisfaction and customer service
by Lee, Janet

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