00544nam a2200109Ia 4500080001900000100002600019245005900045260003400104300000800138520026900146583001900415  a12.04.01 M266m  aMarshall, Philip A.F.  aPrescription for progress: business process innovation  bErnst & YoungaDallasUSc1993  a5p.  aDiscusses business process innovation and why it may be appropriate to our emerging competitive imperatives in the Caribbean region and reviews the steps and critical success factors necessary to achieve the kind of dramatic changes possible through this approach.  c3/7/00kM2LMGR