00362nam a2200109Ia 4500080002000000100002600020245003300046260005300079300001400132520008700146583001900233  a12.04.01 M266ma  aMarshall, Philip A.F.  aBusiness process improvement  bChristopher L. Ram & CompanyaGeorgetownGYc1994  a10 leaves  aProvides charts and diagrams dealing with the topic, business process improvement.  c3/7/00kM2LMGR