00302nam a2200109Ia 4500080001800000100002300018245002500041260003700066300001400103520005600117583001900173  a05.03.03 S616  aSinclair, Joyce E.  aReceptive courtesies  bThe authora[Georgetown]GYc1992  aiv, 30 p.  aProvides tips on courtesy for front line employees.  c3/7/00kM2LMGR