text GenevaCH ITC UNCTAD/WTO 1996 monographic xvii, 139 p. Deals with basic concepts of quality control and quality management. Explains the structure and content of the ISO 9000 standards. Discusses the establishment, implementation, auditing and third-party certification of quality management systems, as relevant to small and medium-sized enterprises. Bibliography: p. 139 3/7/00 M2LMGR 12.07.02 I613