Kotter, John P. <br/><br/>
Leading change 

 - BostonUS  Harvard Business School P.  1996 
 - x, 187 p. 
<br/><br/> Identifies an eight-step process that every company must go through to achieve its goal, and shows where and how people often derail. 
<br/><br/><label>Universal Decimal Class. No.: </label>05.03.04 K87