00384nam a2200109Ia 4500080001700000100002000017245001900037260004700056300001400103520013800117583001900255  a05.03.04 K87  aKotter, John P.  aLeading change  bHarvard Business School P.aBostonUSc1996  ax, 187 p.  aIdentifies an eight-step process that every company must go through to achieve its goal, and shows where and how people often derail.  c3/7/00kM2LMGR