Bryson, Jo <br/><br/>
Managing information services : an integrated approach 

 - AldershotGB  Gower  1997 
 - xix, 428 p. 
<br/><br/> Focuses on managing information services in dynamic environments where information is critical to maintaining organizational competitiveness through customer satisfaction and retention, increased productivity and performance, and financial viability. 
<br/><br/><label>Universal Decimal Class. No.: </label>19.01.03 B9165