00522nam a2200109Ia 4500080001900000100001500019245005900034260002900093300001600122520025500138583001900393  a19.01.03 B9165  aBryson, Jo  aManaging information services : an integrated approach  bGoweraAldershotGBc1997  axix, 428 p.  aFocuses on managing information services in dynamic environments where information is critical to maintaining organizational competitiveness through customer satisfaction and retention, increased productivity and performance, and financial viability.  c3/7/00kM2LMGR