Jude-York, Deborah creator text Menlo ParkUS Crisp Pub. 1997 monographic viii, 88, [14] p. Examines multipoint feedback and its usefulness as a catalyst for change. Explains the mechanics of a multipoint feedback survey and discusses how to implement and evaluate it. 3/7/00 M2LMGR LRC 13.02.01 J92