00576nam a2200145Ia 4500 LRC 12.04.01 M3835 Martin, William B. Quality customer service 3rd ed. Crisp Pub. Menlo ParkUS 1993 vi, 89 p. Presents four steps to quality customer service and four reasons for its importance. Explains how to identify and provide for customers' needs; how to handle complaints and difficult customers; and how to ensure that customers return. 3/7/00 M2LMGR M M3835 LRC 19840 19840 0 0 0 0 CRCM CRCM 2023-05-04 0 LRC 12.04.01 M3835 0000000013854 2023-05-04 00:00:00 2023-05-04 M