Flanigan, Eileen <br/><br/>
Process improvement : enhancing your organization's effectiveness 

 - Menlo ParkUS  Crisp Pub.  1995 
 - vii, 106 p. 
<br/><br/> Explains the concept of process improvement and the importance of the customer.  Shows how to evaluate current organizational processes.  Suggests strategies for identifying problem areas; planning and implementing of changes; and making the changes permanent. 
<br/><br/><label>Universal Decimal Class. No.: </label>LRC 12.04.01 F585