00558nam a2200109Ia 4500080002200000100002100022245007000043260003500113300001600148520026500164583001900429  aLRC 12.04.01 F585  aFlanigan, Eileen  aProcess improvement : enhancing your organization's effectiveness  bCrisp Pub.aMenlo ParkUSc1995  avii, 106 p.  aExplains the concept of process improvement and the importance of the customer.  Shows how to evaluate current organizational processes.  Suggests strategies for identifying problem areas; planning and implementing of changes; and making the changes permanent.  c3/7/00kM2LMGR