TY  - BOOK
AU  - Flanigan, Eileen
TI  - Process improvement : enhancing your organization's effectiveness
PY  - 1995///
CY  - Menlo ParkUS
PB  - Crisp Pub.
N2  - Explains the concept of process improvement and the importance of the customer.  Shows how to evaluate current organizational processes.  Suggests strategies for identifying problem areas; planning and implementing of changes; and making the changes permanent
ER  -