TY  - BOOK
AU  - duPont, M. Kay
TI  - Business etiquette & professionalism
PY  - 1998///
CY  - Menlo ParkUS
PB  - Crisp Pub.
N2  - Reviews the role of good manners in business and states 15 principles of impeccable work behaviour.  Discusses topics including: techniques for meeting people; telephone and electronic etiquette; and good manners at meal meetings.  Suggests good business meeting protocol, and the best ways to respond to business invitations and gifts
ER  -