Bone, Diane <br/><br/>
Business of listening : a practical guide to effective listening 

 - Rev. ed 
 - Menlo ParkUS  Crisp Pub.  1994 
 - [2], viii, 88 p. 
<br/><br/> Provides many reasons for becoming a good listener; describes how good listeners process information and become more competent listeners; identifies listening styles which help or hinder communication.  Provides guidelines for becoming a better listener. 
<br/><br/><label>Universal Decimal Class. No.: </label>LRC 05.03.01 B712