TY  - BOOK
AU  - Bone, Diane
TI  - Business of listening : a practical guide to effective listening
PY  - 1994///
CY  - Menlo ParkUS
PB  - Crisp Pub.
N2  - Provides many reasons for becoming a good listener; describes how good listeners process information and become more competent listeners; identifies listening styles which help or hinder communication.  Provides guidelines for becoming a better listener
ER  -