Art of communicating : achieving interpersonal impact in business
- Rev. ed
- Menlo ParkUS Crisp Pub. 1996
- vii, 101 p.
Explains the dynamics of effective communication between people, and explores 9 behavioral skill areas that impact on interpersonal communication. Identifies these areas as: eye communication; posture and movement; gestures/facial expression; dress and appearance; voice and vocal variety; language, pauses and non-words; listener involvement; humour; and, the natural self.