TY  - BOOK
AU  - Decker, Bert
TI  - Art of communicating : achieving interpersonal impact in business
PY  - 1996///
CY  - Menlo ParkUS
PB  - Crisp Pub.
N2  - Explains the dynamics of effective communication between people, and explores 9 behavioral skill areas that impact on interpersonal communication.  Identifies these areas as: eye communication; posture and movement; gestures/facial expression; dress and appearance; voice and vocal variety; language, pauses and non-words; listener involvement; humour; and, the natural self
ER  -