00518nam a2200109Ia 4500080002200000100002200022245004200044260003500086300001600121520025200137583001900389  aLRC 12.04.01 H114  aHaberer, JoAnn B.  aTQM : 50 ways to make it work for you  bCrisp Pub.aMenlo ParkUSc1994  aviii, 97 p.  aPresents 50 ideas which express the basic concepts of Total Quality Management (TQM).  Focuses on individual responsibility for quality; how to improve teamwork and commitment; and how to provide quality service to internal and external customers.  c3/7/00kM2LMGR