Patterson, James G. <br/><br/>
Benchmarking basics : looking for a better way 

 - Menlo ParkUS  Crisp Pub.  1996 
 - ix, 79 p. 
<br/><br/> Defines the benchmarking process.  Explains the benefits of benchmarking; the requirements for benchmarking; the kinds of benchmarking available; and how to formulate a successful benchmarking action plan that best suits individual needs. 
<br/><br/><label>Universal Decimal Class. No.: </label>LRC 12.04.01 P317