00518nam a2200109Ia 4500080002200000100002400022245005100046260003500097300001400132520024300146583001900389  aLRC 12.04.01 P317  aPatterson, James G.  aBenchmarking basics : looking for a better way  bCrisp Pub.aMenlo ParkUSc1996  aix, 79 p.  aDefines the benchmarking process.  Explains the benefits of benchmarking; the requirements for benchmarking; the kinds of benchmarking available; and how to formulate a successful benchmarking action plan that best suits individual needs.  c3/7/00kM2LMGR