TY  - BOOK
AU  - Patterson, James G.
TI  - Benchmarking basics : looking for a better way
PY  - 1996///
CY  - Menlo ParkUS
PB  - Crisp Pub.
N2  - Defines the benchmarking process.  Explains the benefits of benchmarking; the requirements for benchmarking; the kinds of benchmarking available; and how to formulate a successful benchmarking action plan that best suits individual needs
ER  -