Manning, Marilyn <br/><br/>
Office management : a productivity and effectiveness guide 

 - Menlo ParkUS  Crisp Pub.  1990 
 - [2], iv, 83 p. 
<br/><br/> Defines the office manager's role; and discusses personnel-related activities including: writing job descriptions, steps for on-the-job training; and handling poor performers.  Advises on how to set standards and goals for the office; and how to create a customer-first environment. 
<br/><br/><label>Universal Decimal Class. No.: </label>LRC 12.04.01 M284