Manning, Marilyn creator text Menlo ParkUS Crisp Pub. 1990 monographic [2], iv, 83 p. Defines the office manager's role; and discusses personnel-related activities including: writing job descriptions, steps for on-the-job training; and handling poor performers. Advises on how to set standards and goals for the office; and how to create a customer-first environment. 3/7/00 M2LMGR LRC 12.04.01 M284