TY  - BOOK
AU  - Manning, Marilyn
TI  - Office management : a productivity and effectiveness guide
PY  - 1990///
CY  - Menlo ParkUS
PB  - Crisp Pub.
N2  - Defines the office manager's role; and discusses personnel-related activities including: writing job descriptions, steps for on-the-job training; and handling poor performers.  Advises on how to set standards and goals for the office; and how to create a customer-first environment
ER  -