00779nam a2200109Ia 4500080002300000100002000023245007200043260003500115300001900150520048100169583001900650  aLRC 12.04.01 F7525  aFossum, Lynn B.  aUnderstanding organizational change : converting theory to practice  bCrisp Pub.aMenlo ParkUSc1989  a[2], vi, 86 p.  aProvides information and strategies for coping with intended organizational changes.  Identifies 3 basic roles which persons assume in organizational change, but focuses primarily on the tasks of the change agent.  Lists empathy, communication, and participation, as the 3 key process skills for successfully managing change.  Describes 9 theoretical models of change, and guides readers through the change process.  Provides guidelines for dealing with denial and resistance.  c3/7/00kM2LMGR