TY  - BOOK
AU  - Hackett, Donald
TI  - Facilitation skills for team leaders
PY  - 1993///
CY  - Menlo ParkUS
PB  - Crisp Pub.
N2  - Explains the concept of facilitation - looks at the facilitator's role and shows how facilitation differs from training and presenting.  Presents a number of facilitation skills including; questions and questioning; the six-step problem-solving process; running a team meeting; and achieving concensus.  Identifies essential facilitation tools, namely, the flow chart, brainstorming, cause-and-effect diagrams, and Pareto diagrams; and explains how to construct /conduct them.  \n \n
ER  -