00659nam a2200133Ia 4500 LRC 12.04.01 G382 Gerson, Richard F. Measuring customer satisfaction Crisp Pub. Menlo ParkUS 1993 [9], 112 p. Defines customer satisfaction. Provides reasons for measuring service quality and explains how to use 7 basic quality improvement measurment tools. Also provides methodology for measuring customer satisfaction and analysing data. Addresses need to manage customer satisfaction, and supplies samples of customer satisfaction surveys. 3/7/00 M2LMGR M G382 LRC 19907 19907 0 0 0 0 CRCM CRCM 2023-05-04 0 LRC 12.04.01 G382 0000000013921 2023-05-04 00:00:00 2023-05-04 M